Swan Support: How to Contact Swan Support (December Update)

At Swan Bitcoin we want to help you resolve any issues you’re having and answer any questions or comments which are on your mind.

The best way to quickly reach a Swan Support team member is to Submit a Help Request online — we monitor and respond to these within 24 hours.

Email: You can always email us at support@swanbitcoin.com. However, we receive many emails at this address; if you have an urgent issue, please create a Help Request using the above form.

Twitter/X: Feel free to ping us on Twitter/X. We’re always there and are responsive. While we can’t diagnose technical issues, we can route you to the right support representative. 

Swan Support Center: We also provide a Swan Support Center for complex issues where users can submit a help ticket and expect an email response within 12 business hours.

Swan Support Chatbot: Our Swan Support chatbot feature instantly connects users to a Swan Support representative. This allows users to engage in real-time conversations, enabling swift access to assistance and our Swan Support team.

• How do I create a Swan Brokerage Account?

• What are the requirements to open a Swan account?

• How do I log into my Swan Account?

• Why is my account frozen?

• How do I set up two-factor authentication?

• How do I change the email address associated with my Swan account?

• How do I contact Swan Support?

• How does Swan store my Bitcoin and should I self-custody?

• Who is your qualified custodian?

• What is Swan Force?

• How do I Withdraw Bitcoin?

• How do I withdraw USD to my Bank Account?

• Why is my Bitcoin Locked?

• How long do withdrawals take to complete?

• What is an XPUB?

• How do I connect my wallet’s extended public key (xpub/ypub/zpub) to my Swan account?

Sometimes, buying and selling Bitcoin (even on Swan) can be confusing. Our Swan Support team is here to help you with any buying and selling issues. Funding your Swan account is one of Bitcoin’s more enjoyable investment experiences. Stacking sats and slowly growing your holdings feels like seeing progress in the gym.

If you run into any issues funding your Swan account, Swan Support is happy to help.

• How do I deposit Bitcoin into my Swan account?

• Where are my direct deposit instructions?

• Where are my wire transfer instructions?

• How do I link my bank account?

• How do I wire funds to Swan using Bank of America’s online portal?

• What happens to my purchases if an ACH transfer fails?

DCA investing with Swan is fun, but investing in a Swan IRA is perhaps the most rewarding Bitcoin investment strategy. It honors the Bitcoin ethos of low-time preference thinking.

If you want to schedule an appointment to learn more about a Swan IRA, here. Swan Support has your back if you have a current Swan IRA account and need help. So does our Swan Signal blog team.

Is Swan IRA or a different Bitcoin or Crypto IRA right for you?

Our FAQ Misc-Articles might be able to help with any other Swan Support-related issues. If not, contact a Swan Support representative by submitting a request here.

Swan is active on multiple social media platforms. Regardless of the platform, Swan Support is happy to help improve your experience.

• Twitter

• LinkedIn

• Facebook

• Telegram

• YouTube

• Clubhouse

Swan Support is rated one of the best Bitcoin financial service companies for customer service. Swan has an impressive Trustpilot rating of 4.6 out of 5 with a 78% 5-star rating. 

The overwhelmingly positive reviews on Trustpilot reflect the excellent Swan Support customer service track record. This dedication to providing top-notch support ensures users feel secure and well-informed on their Bitcoin investment journey.

Swan Bitcoin has established itself as a leading player in the Bitcoin industry and a provider of unparalleled customer service, making it a smart choice for those looking to enter the world of Bitcoin confidently.

The Bitcoin Benefit Plan makes it easy to recruit, reward, and retain top talent with Bitcoin. We handle all the heavy lifting, like creating wallets, converting currency, and routing payments. Like magic, your employees receive Bitcoin and world-class financial education monthly as a benefit from you.

The Bitcoin Employee Benefits Program simplifies attracting, compensating, and retaining top talent through Bitcoin rewards. Swan Support handles all the intricate tasks: 

• Wallet Setup

• Currency Conversion

• Payment Routing

• More

It’s as if, by a stroke of magic, your employees receive Bitcoin and top-notch financial education every month, all as part of your benefits package.

The Swan API enables partners to quickly integrate Swan’s Bitcoin services to: 

• Specter Desktop

• Trezor

• CrowdHealth

• Hexa Wallet

If you have any questions about how to best connect with Swan API solutions, Swan Support is here to help you.

Swan Vault and custody solutions is your reliable partner for everything related to Bitcoin. With an unparalleled commitment to security and professionalism, Swan offers robust custody services, ensuring the safe storage of your Bitcoin assets.

Whether you’re an individual looking for a secure way to store your digital wealth or an institutional investor in need of a trustworthy custodian, Swan Vault is here for you!

Where can I stay up-to-date on its status if Swan is having an outage or is currently down and Swan Support is unavailable?

Please visit this page to stay up-to-date regarding an outage that Swan Bitcoin or Swan Support may have. To avoid speaking to a Swan Support representative, check out our FAQ page for help with the most commonly asked questions. If you can’t resolve your problem, please submit a request here anytime.