--- title: "Swan Support: Best Ways to Contact Swan Bitcoin Support" description: "Swan Support is the best in the industry for Bitcoin customer service. We are here for all your inquiries and issues. Learn the best ways to contact Swan Support in July 2024!" url: https://www.swanbitcoin.com/industry/swan-customer-support/ --- # Swan Support: Best Ways to Contact Swan Bitcoin Support Swan Support is the best in the industry for Bitcoin customer service. We are here for all your inquiries and issues. Learn the best ways to contact Swan Support in July 2024! --- June 1, 2024 · Updated July 22, 2025 ## Best way to reach Swan Support The best way to quickly reach a Swan Support team member is by [**Submitting a Help Request online**](https://help.swanbitcoin.com/hc/en-us/requests/new). Swan Support actively monitors and responds to requests **within one business day.** ## Best Ways to Contact Swan Support For fastest service please submit a [help request ticket](https://www.swan.com/support). We offer limited phone support during business hours, you can read more [here](https://help.swanbitcoin.com/hc/en-us/articles/360055129133-Do-you-have-a-phone-number-I-can-call). Our official social media channels are [X](https://twitter.com/swan), [Facebook](https://www.facebook.com/SwanBitcoin/), Telegram, [LinkedIn](https://www.linkedin.com/company/swanbitcoin/), and [Instagram](https://www.instagram.com/swanbitcoin/). (Please note we can only answer questions and help requests through the [help request ticket](https://www.swan.com/support) link above.) For Bitcoin news, shows, memes, & culture follow us [@Swan](https://twitter.com/Swan). ## Swan Support Account Basics - [Why is my Swan Bitcoin account frozen?](https://help.swanbitcoin.com/hc/en-us/articles/17350001826711-Why-is-my-account-frozen-) - [How do I change the email address associated with my Swan Bitcoin account?](https://help.swanbitcoin.com/hc/en-us/articles/18147291234583-How-do-I-change-the-email-address-associated-with-my-Swan-account-) - [How does Swan Bitcoin store my Bitcoin and should I self-custody?](https://help.swanbitcoin.com/hc/en-us/articles/17381827984535-How-does-Swan-store-my-Bitcoin-and-should-I-self-custody-) - [Swan Bitcoin uses which qualified custodian?](https://help.swanbitcoin.com/hc/en-us/articles/17381827984535-How-does-Swan-store-my-Bitcoin-and-should-I-self-custody-) - [What is Swan Force?](https://help.swanbitcoin.com/hc/en-us/articles/17382395564823-What-is-Swan-Force-) ## Bitcoin & USD Withdrawals - [How do I withdraw USD from my Swan Bitcoin wallet to my Bank Account?](https://help.swanbitcoin.com/hc/en-us/articles/17349946083735-How-do-I-withdraw-USD-to-my-Bank-Account-) - [How long do withdrawals take to complete?](https://help.swanbitcoin.com/hc/en-us/articles/17513409749143-How-long-do-withdrawals-take-to-complete-) - [What is an XPUB?](https://www.swanbitcoin.com/whats-in-an-xpub/) Sometimes, buying and selling Bitcoin can be very confusing. Our Swan Support team is here to help you with any buying and selling issues. ## Funding My Swan Account - [How do I deposit Bitcoin into my Swan Bitcoin account?](https://help.swanbitcoin.com/hc/en-us/articles/17337306734999-How-do-I-deposit-Bitcoin-into-my-Swan-account-) - [Where are my direct deposit instructions?](https://help.swanbitcoin.com/hc/en-us/articles/17337225382039-Where-are-my-direct-deposit-instructions-) - [How do I wire funds to Swan Bitcoin using Bank of America's online portal?](https://help.swanbitcoin.com/hc/en-us/articles/1500010350622-How-do-I-wire-funds-to-Swan-using-Bank-of-America-s-online-portal-) - [What happens to my purchases if an ACH transfer fails?](https://help.swanbitcoin.com/hc/en-us/articles/18147704439191-What-happens-to-my-purchases-if-an-ACH-transfer-fails-) Swan Bitcoin is active on [multiple](https://twitter.com/Swan) [social media platforms](https://twitter.com/swanbitcoin). ## Social Media - [**Twitter**](https://twitter.com/SwanBitcoin) - [**LinkedIn**](https://www.linkedin.com/company/swanbitcoin/mycompany/) - [**Facebook**](https://www.facebook.com/SwanBitcoin) - [**Telegram**](https://t.me/swansignal) - [**YouTube**](https://www.youtube.com/channel/UCl4takhOQtiyprismCPsa2Q) ## Recent Swan Support customer reviews Swan maintains an excellent rating on [Trustpilot](https://www.trustpilot.com/review/swanbitcoin.com). Swan Support regularly receives very positive feedback from customers. **Recent Swan Customer Reviews** [![](https://www.datocms-assets.com/56652/1706128586-jim-hov.png?auto=format)](https://www.trustpilot.com/reviews/65a044c9623248ed7f3e93cb) Trustpilot [![](https://www.datocms-assets.com/56652/1703710814-terrific-service.png?auto=format)](https://www.trustpilot.com/users/6554f6484fd8db0012d6b38c) Trustpilot [![](https://www.datocms-assets.com/56652/1703710698-customer-service-4.png?auto=format)](https://www.trustpilot.com/reviews/6568f61742c17cbae1b28a49) [The Bitcoin Benefit Plan](https://www.swanbitcoin.com/benefit/) makes it easy to recruit, reward, and retain top talent with Bitcoin. We handle all the heavy lifting, like creating wallets, converting currency, and routing payments. Swan Support is always available to help with:  - *Wallet setup* - *Currency conversion* - *Payment routing* - *... more!* ## Swan Support in the event of an outage If Swan is having an outage, or if Swan Support is unavailable: Please visit [this page](https://swanbitcoin.statuspage.io/?utm_source=embed) to stay up-to-date regarding an outage that Swan Bitcoin or Swan Support may be experiencing. Outage or not, you can always visit our [FAQ page](https://help.swanbitcoin.com/hc/en-us) for more information. We also have many helpful [step-by-step](https://help.swanbitcoin.com/hc/en-us/articles/1500002360362-How-do-I-buy-Bitcoin-on-Swan-) video explanations about how to [Buy Bitcoin](https://www.swanbitcoin.com/) and solve any wallet or service problems you may be experiencing. [![](https://www.datocms-assets.com/56652/1703627711-swan-stepxstep-video.png?auto=format)](https://help.swanbitcoin.com/hc/en-us/articles/1500002360362-How-do-I-buy-Bitcoin-on-Swan-) Swan Bitcoin If you can't resolve your problem, please submit a request [here](https://help.swanbitcoin.com/hc/en-us/requests/new) anytime.  *For more information, please visit* [*swan.com*](http://swan.com/)*.*